My ATM card has gone bad again. I just got this card about 3 weeks ago and only use it twice. Now I could not use it anymore. I think the ATM machine at Tops Supermarket at Central Rama III messed it up. I used the card last night and it said my PIN was wrong. This was not the first time it happened to me.
I used my old card at this same machine about 3 weeks ago, and it said that my account wasn't correct. So I tried again, then it said the PIN was wrong. I took the card to the branch, they said my card was locked due to PIN error. But after they have unlocked it, and had me tried the card. It still didn't work, due to PIN error again. I could swear to anything the PIN was CORRECT.
The branch said they could not do anything with it, I had to get a new card (costs me 50 baht.) I changed my PIN at the ATM at the branch and did the balance query successfully with my PIN. I haven't use my card again until yesterday, at that same machine at Tops, when it say my PIN was wrong again.
I used the same PIN for all my cards, how could it be wrong?
I went to the branch again at lunch today. It took me nearly two hours, trying different things with no avail. I had to get a new card (the 3rd one!) They wanted me to pay the card fee, but I refused, I said I didn't think it was my fault. That ATM messed up my cards. So they had me write down the explanation. They also called the ATM department at bank HQ and have me spoke with the technicians.
They pulled all the data about my cards, and about that ATM machine in question, but dind't see anything wrong. They said usually this kind of request/incident caused cause by wrong PIN, not the card nor the ATM machine. They said other people could use the same machine OK before and after me. Some of those used the same kind of account or cards ad I do.
So they really thought it was my fualt, that I really entered the wrong PIN. I told them I would go and try on that machine again, even if it could mean I need to spend time at the branch and on the phone to work this problem out.
PS. Today is Valentine Day. I wanted to go to the movie, but don't want to crush with other couples :-( I should get home early, but the traffic might also be bad. Those couples must also want to go out and celebrate. :-(
6:15 p.m. - Friday, Feb. 14, 2003
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